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| NOTICE |
English language tour is NOT AVAILABLE from June
2006 to April 2007.
All tours are operated in JAPANESE. Sorry for this inconvenience.
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| TERMS
& CONDITIONS |
| These conditions have been developed to clarify
the risks and responsibilities for you and us when making a reservation
and undertaking a guided seakayak tour. Seakayaking is an adventure
activity with physical and financial risks. On guided tours we manage
the physical risks to very low levels and the financial risks are
detailed here. |
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| SAFTY
POLICIES |
| Risk is an inherent part of an adventure sport
like seakayaking. Every aspect of our operation is designed to put
safety first. On a guided tour you have a local expert managing the
safety aspects. We may change the route or itinerary of a tour for
safety reasons or to improve the quality. We may substitute guiding
walking or water taxi services if sea conditions become unsuitable
for kayaking. All our tours are designed for people with a moderate
level of fitness. Kayaking experience is not necessary but reasonable
balance and flexibility is recommended. Some tours have a potential
for being more challenging than others. You must inform us of any
existing medical conditions that could effect your ability to complete
the tour. |
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| CANCELLATIONS
AND REFUNDS PRIOR TO CHECK-IN TIME |
You can cancel a confirmed
reservation, however, cancellation fees apply to short notice cancellations.
The full refund period and cancellation fees vary depending on the
timing, these are detailed below. No refunds, either deposits or full
payment will be available if you do not notify us of your cancellation
prior to your check-in time or you are late for the meeting time of
the tour.
<Cancellation fees>
| Till 18:00 of 4 days
before of the tour |
no charge (full refund)
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| Till
18:00 of 3 days before of the tour |
30% of
the tour price |
| Till
18:00 of the day before the tour |
50%
of the tour price |
| After
18:00 of the day before of the tour |
100% |
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Cancellation
is accepted only in business hours (8:00 - 18:00) by using phone call
to Noasobiya. Please notice by using Email or FAX will not be accepted. |
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| CANCELLATIONS
AND REFUNDS ONCE YOU ARRIVE |
Once you arrive for your
tour, and weather conditions are OK and the tour is running, we expect
you to honor your reservation and no refunds will be given. Our cancellation
and refund policies for tours disrupted by weather or sea conditions
are detailed below. Refunds only apply to the loss of full days of
your tour or where additional services that are included in the tour
price could not be provided or accessed due to weather. No part refunds
apply for part days lost due to delayed starts or early returns due
to weather conditions.
We recommend you to have travel insurance that covers loss of deposits
or payments.
<WEATHER
DISRUPTION>
Bad weather may effect the start of your tour, or
it may arrive during the tour. We have a range of
policies and responses to the varying situations.
<1> If we consider sea or weather conditions
to be too difficult or unsafe, we do not launch
kayaks. If weather prevents us from launching at
our usual time;
a) you can
cancel your reservation and receive
a full refund, or
b) you can postpone to the next
day (if space available), or
c) we may delay the start if
conditions are expected to improve during
the morning. In this case you still
have the options of canceling or postponing
as above. |
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<2>
If sea and weather conditions are difficult but
safe, we still run the tour for confident clients
only and provide suitable warm clothing. All other
clients will be offered a postponement, or a full
refund.
<3> If sea conditions are good, but
rain (or heavy rain) is expected most of the day,
we will run the tour and provide suitable warm clothing.
You may choose not to join a tour in these conditions
and you will be given the option of a postponement
or a full refund.
<4> If weather conditions are cool or
cloudy or with a risk of light showers but sea conditions
are good, we will run the tour, providing you with
suitable warm clothing, and expect you to honor
your reservation.
Once a trip has been started we have a variety of
contingency plans for bad weather and your guide
will choose the best way. |
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